October 11, 2025
Medicare patients deserve the best care available in the United States. For the most part, these patients have spent a lifetime contributing to the success of the largest economy in the world, and have come to expect quality care from healthcare professionals. Unfortunately, the modern medical system can be challenging. Trying to call and make an appointment with a specialist almost always requires speaking with a call center. You might need to have a referral before you can be seen. Then, you will often have to wait months to see the doctor that you want to see. Finally, once you see them, it is rare that you would hear back from your doctor quickly when you have tests or results that need to be followed up. At the Russell Center, we are seeking to provide a different experience.
When I speak with my colleagues who remain in modern busy medical practices, I am impressed that each one of them is frustrated with the patient care experience as well. They often do not have the support that is needed, leaving them and their patients frustrated. They recognize that the frustrations with the call center are often blamed on the doctor, even if the doctor is powerless to change the system. At the Russell Center, we are seeking to change the system.
After working at two of the best hospitals in the world for the first 15 professional years of my career (Cleveland Clinic and Johns Hopkins), I left. While these systems were excellent at maximizing throughput, individual patients sometimes felt like they were just a cog in a massive machine. It seemed that there was something missing- something that would be appealing to Medicare patients.
When you have a medical procedure with Dr Russell, you will know exactly how much it costs. Because these fees are transparent and fixed, you will find that they are often less than what you might have paid at a hospital system while using your Medicare. Additionally, the anesthesia and hospital fees usually ARE covered by Medicare.
Dr Russell is one of only 100 Head and Neck Surgeons in the United States to certified by the American Board of Otolaryngology Head and Neck Surgery as an Advanced Thyroid/Parathyroid Surgeon.
We are also the only center in the world to focus on neck lift/neck rejuvenation at the same time as offering minimally invasive thyroid surgery. Please ask about this!
At the Russell Center, we have prioritized access. We have prioritized responsiveness. When you call our office, you will speak with a person. We will call you back. You will have 45-60 minutes to speak with the doctor. You will have our cell phone number to speak with us if any concerns arise after your procedure. In short, it will feel like you have gone back in time. Medicare patients especially find the experience satisfying, and reminds them of the kind of medical care that they used to expect.
If you are a Medicare patient looking for a thyroid or parathyroid surgeon, please consider the Russell Center for Endocrine Health. You will find world-class care with the best service and responsiveness anywhere. Give us a call!